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These general terms and conditions (“Terms and Conditions “) are effective from 9th November 2022. All previous terms and conditions are cancelled and replaced with these Terms and Conditions.

We operate a fixed fee of £3 for any individual withdrawal under £10 when the payment method is anything other than debit card, and where the withdrawal is not being sent back to the same payment method. Please see section 9 for more details.

You are entitled to open and keep one account per brand within Intouch Games Limited. The Intouch Games brands include mFortune, Mr Spin, Pocket Win, Bonus Boss, Dr Slot, Casino2020 and Jammy Monkey. The maximum number of accounts held by an individual is 8 across the Intouch Games Limited’s brands, 1 account per brand.

If you sign up to a promotion offering a free bonus or free spins without the need to make a deposit the maximum withdrawal that you can make is a combination of £50 maximum across all Intouch Games accounts held by you.

If you have made a deposit, there is a minimum withdrawal amount of £5 if you are a UK player, and $5/€5 or other currency equivalent if you are a non-UK player.

Any money deposited by you will go into your Cashable Credit Account. Any amounts you win will go into your Cashable Credit Account.  You may withdraw amounts from your Cashable Credit Account, subject to the fixed fee of £3 for any withdrawal under £10, if the withdrawal is not sent back to the same debit card used to deposit with.

It is the responsibility of all players to ensure that payment information, along with any personal information, is kept up to date. Any charges we incur due to failed withdrawal attempts will be deducted from cashable credit.

Any bonuses you are entitled to will go into your Bonus Credit Account. You may not withdraw from your Bonus Credit Account.

Any bonuses awarded to you (including winnings from promotional free spins) will be credited in form of a bonus credit and will have a 40x wagering requirement. You can withdraw winnings from these bonuses once you have met the relevant Bonus Credit Wagering Requirement.

We do not accept third party payments. If we become aware of any third-party methods being used, the withdrawal of your winnings may be affected, where you will be requested to provide third-party documentation which may include, but is not limited to, the related bank statements.

Stakes from your Account will be made in this order:
- Free spins (if any);
- Any amounts in your Cashable Credit Account which comprise of winnings from bonus credit;
- Any amounts in your Cashable Credit Account which comprise of winnings from deposits;
- Any deposited amounts in your Cashable Credit Account; and
- Any bonus amounts in your Bonus Credit Account.


Other important terms and conditions are displayed in bold type.

In these Terms and Conditions, the following definitions have the following meanings:

“bet / wager / stake” – any amount risked by the Player on any game.

“Account” – a player account created by you using your personal details to enable you to play any of our games.

“Bonus Credit Wagering Requirement” – the number of times bonus credit must be wagered before winnings from the bonuses can be withdrawn. Any bonuses awarded to you (including winnings from promotional free spins) have a 40x wagering requirement. You can withdraw winnings from these bonuses once you have met the relevant Bonus Credit Wagering Requirement.

“Bonus Credit Wagering Requirement Balance” – the progress made through the Bonus Credit Wagering Requirement expressed in financial terms.

“Software” – the software licensed by or to us, including any program or data file or any other content derived there from, that is required to be downloaded, accessed or otherwise utilised by you from the Website or your mobile device enabling you to use our betting and gaming products.

“you” – the user of our betting and gaming products; also referred to as the “Player“.

“us/we/ours” – InTouch Games Ltd (company number 04629082) and with its registered office at IWG Spaces Crossway, 156 Great Charles Street, Birmingham, B3 3HN. InTouch Games Ltd is licensed and regulated by the British Gambling Commission (Licence number 2091).

“Intouch Games” – mFortune, Mr Spin, Pocket Win, Bonus Boss, Dr Slot, Casino2020 and Jammy Monkey

We offer a variety of slot machine, casino, and bingo games (“betting and gaming products”). These Terms and Conditions apply to all of our Jammy Monkey betting and gaming products. Please read these Terms and Conditions carefully. If you do not accept these Terms and Conditions in full, you should not use our betting and gaming products on the Website or via mobile devices or tablets, including downloadable applications to a mobile.

By opening an Account, playing any game or making any deposit on one of our betting and gaming products, you accept and agree to be bound by these Terms and Conditions, along with the rules which apply to the applicable products available (the “Rules“- see paragraph 32 below for further explanation) and our Privacy Policy.

You should not play our games, open, use or reuse an Account, enter the Website or an application, nor accept any prize or winnings if you do not agree to be bound by these Terms and Conditions, or any such Rules as may be amended from time to time.

We will only use your personal information in accordance with our Privacy Policy and we reserve the right to amend the terms of such at any time.

We may at any time, and in our sole discretion, without prior notice to you, terminate your use of our games and products and block your Account if we consider that you are in breach of any of these Terms and Conditions or that you are otherwise acting illegally. We will not be under any obligation in such circumstances to refund or otherwise reimburse you for any of the funds in your Account.

If you don’t understand any of these Terms and Conditions and would like to discuss these with us, please contact us via the Customer Support Team.

For your protection and for training purposes, any telephone calls and live chat transcripts with us are recorded and monitored and may be used as evidence in any dispute.

Section 3: Changes to these Terms and Conditions

We reserve the right to withdraw our betting and gaming products, at any time, and will not be liable to you as a result of any such action.

We may at our sole discretion, make changes to these Terms and Conditions, our Rules and/or our Privacy Policy at any time. However, before any material changes come into effect, we will provide you with reasonable advance notice. If you do not wish to accept these changes, you may close your Account and/or stop using our betting and gaming products.

In order to use our betting and gaming products, you will need to create an Account on our Website. You are entitled to open and keep only one Account per brand within Intouch Games Limited. The Intouch Games brands include mFortune, Mr Spin, Pocket Win, Bonus Boss, Dr Slot, Casino2020 and Jammy Monkey. The maximum accounts held by an individual is 8 across all Intouch Games brands, 1 account per brand.

You can use our betting and gaming products only if you are of the legal age, as determined by the law of the country in which you live.

You cannot use our betting and gaming products if you are under 18 years of age, in any circumstances. If you are under 18 years of age, you will be guilty of a criminal offence in the UK. We will not open an Account unless we believe, acting reasonably, that you are aged 18 years or over. It is illegal in the UK for anyone to facilitate gambling for anyone aged less than 18 years of age.

If you are found to have circumvented our terms and conditions and safer gambling tools by using incorrect details to open an account, you will be subject to voiding of any funds generated from game play and you will void any claims to refund gambled funds that you have deposited.

We are entitled to verify any information and/or documentation you give us, using third party software when you open an Account to ensure you are aged 18 years or over and to verify your identity to ensure that the information you have provided is true, complete and accurate. We may supply the information you have given us to authorised credit reference and data aggregator agencies to confirm your Name, Address and Date of Birth. They will check any details we disclose to them against relevant databases (public or private) to which they have access and will keep a record of that check.

We are entitled to use the information you give us to carry out secondary verification checks in any circumstances which give rise to suspicion that you may be underage, to verify the accuracy and completeness of the information provided to carry out financial vulnerability, affordability checks, and/or to establish source of funds.

In addition to third party verification checks, we may carry out manual checks to confirm your address and identity. We may ask you to submit a copy of your documents, such as a valid Passport or Driving Licence to prove your identity and a proof of your address such as a copy of a recent utility bill.

You agree that we may, in accordance with our Privacy Policy, process, use, record and disclose personal information which you provide in connection with your registration for an Account and that such personal data may be recorded by us or any credit reference or data aggregator agency.

You will not be able to deposit, play (including the use of bonuses or free to play games) or withdraw any winnings from your Account until our identity verification process has been satisfactorily completed.

You may not use our betting and gaming products for any commercial use, or on behalf of another person. Any use of our betting and gaming products by you must be for your private purposes only.

Further information about our safer gambling policies and procedures can be found on our safer gambling website page. If you have any comments or queries in respect of this, please do not hesitate to contact us.

We take our regulatory responsibilities very seriously. As a safer gambling operator, we take all necessary steps to ensure that our Players are protected, as well as ensuring that our business operates in a responsible and legal manner. Every precaution is made to protect and advise our Players of the potential for gambling related harm, as well as ensuring the legitimacy of our Players.

No officer, director, employee, consultant, or agent of ours or any of our group companies, suppliers, vendors, software developers or anyone previously associated with us in any professional capacity is permitted to use our betting and gaming products directly or indirectly, for personal use and enjoyment. This restriction also applies to relatives of such persons and for this purpose a “relative” includes, without limitation, any spouse, partner, parent, child, stepchild, or sibling. If it transpires that such use has taken place, it will not be possible for any winnings to be withdrawn, and it may be appropriate for an investigation to take place which may result in disciplinary action against employees.

Any money deposited by you will go into your Cashable Credit Account. You may withdraw any funds in your cashable credit account at any time.

A fixed fee of £3 will be payable for any individual withdrawal of funds from your Cashable Credit Account under £10, if the withdrawal is not sent back to the same debit card used to deposit with.

You may make a deposit by debit card and Paysafe Card. In addition, we may offer you a facility to top-up your Account by applying a charge to your mobile phone bill or mobile phone pre-pay account. We reserve the right to withdraw or limit any payment facility at any time and without notice. You may not use this facility if doing so is in breach of the terms of your mobile network operator agreement. If we are advised by your mobile network operator of your non-payment or misuse of this facility, or if payment is withheld by your operator or we reasonably suspect your non-payment or misuse of this facility, we may ask you to provide evidence of payment to your network operator and, if you have not been able to provide this for a period of 12 months or more, we reserve the right to close your Account. You will lose any amounts deposited and will not be entitled to withdraw any amounts in your Account if your Account is closed in these circumstances.

We may at any time offset any positive balance in your Cashable Credit Account and refuse/void withdrawals against any amounts owed by you to us including, but not limited to, any fraudulent chargebacks and any bad debts related to your non-payment of your mobile phone bill.

There is no maximum deposit amount unless you are using your mobile phone account, in which case your mobile phone carrier may impose daily/monthly limits on how much you are entitled to deposit by phone in any 24-hour period.

The minimum deposit to play our betting and gaming products is £3 by mobile phone or £5 by debit card, PayPal, and all other available methods.

You may stake up to the amount of the balance available in your Account. We do not offer Accounts with a credit facility.

Winnings which are generated from a promotional bonus or free spins will go into your Bonus Credit Account.

When a bet or stake is placed and confirmed, the corresponding amount is deducted from your Account balance.

Game-specific rules will be made available to you when you start playing a game. These rules can be located on the Website and within each game. These are referred to as the Rules of the Games. It is your responsibility to read and understand these game-specific rules before you start playing.

It is your responsibility to check that the bet instructions you have submitted are correct before committing to play.

Winnings from deposits will go into your Cashable Credit Account.

All bonuses (including winnings from promotional free spins) will be credited to your Bonus Credit account and are subject to the Bonus Credit Wagering Requirement. Winnings from Bonus Credit will also be credited to your Bonus Credit account.

Once your Bonus Credit Wagering Requirement Balance is £0, any remaining Bonus Credit will automatically be transferred as winnings to your Cashable Credit account.

In the event that you withdraw Cashable Credit before you have met your Bonus Credit Wagering Requirement (i.e., before your Bonus Credit Wagering Requirement Balance is £0) your Bonus Credit and Bonus Credit Wagering Requirement will be cancelled from your account.

If bonus abuse is discovered, we may at our discretion remove rewards as outlined in section 7b.

In the event that you stake both Cashable Credit and Bonus Credit, any winnings will be applied proportionately to your Cashable Credit and Bonus Credit accounts and your Bonus Credit Wagering Requirement Balance will be reduced only by the amount of Bonus Credit used. By way of example only: you have deposited £5, credited to your Cashable Credit account, and have received a first deposit match bonus of £5, credited to your Bonus Credit Account; your Bonus Wagering Requirement is £200 (i.e. 40x bonus of £5); you elect to stake £10 on a slots game; as you do not have enough Cashable Credit to cover your stake, the remaining £5 (50%) will be deducted from your Bonus Credit and your Bonus Credit Wagering Requirement Balance will be reduced by £5 to £195; you win £50; £25 of your winnings (i.e. 50%) will be credited to your Cashable Credit account; and £25.00 of your winnings (i.e. 50%) will be credited to your Bonus Credit account.

When betting on our betting and gaming products, the percentage of your stake that will contribute to the Bonus Credit Wagering Requirement is 100% on a limit of £5. Example: if you make a bet of £10 and you have a remaining wagering requirement of £10, your wagering will decrease by £5.

Stakes from your Account will be made in this order: free spins (if any), cash balance, bonus balance.

By placing a real money bet, you warrant that you are legally able to do so within your jurisdiction and that you accept that we are unable to provide any warranties as to the legality or otherwise of your participation in real money play. It is your responsibility to determine if remote gambling is legal in your jurisdiction.

In the event of a disconnection from the service, whilst you are using our betting and gaming products, you are advised to log back in as quickly as possible. If you experience disconnection difficulties on a regular basis, please consult your service provider as to what measures can be initiated to help reduce this risk. We shall not be responsible for any damages, liabilities or losses suffered as result of the disconnection of Players during play.

Section 7a: General rules applicable to bonuses

We offer a number of opportunities for Players to qualify for bonus credit which is added to a Player’s Bonus Credit Account. Bonus credit is subject to a 40x wagering requirement. This may include, for new Players, the introductory free spins, and the deposit match bonus. Other bonuses are available from time to time. All bonuses can be used to win real money after promotional restrictions such as wagering requirements have been met.

Winnings from promotions offering Free Spins will also be awarded in form of bonus credit. This will clearly be stated in the promotional-specific terms. The amount awarded will depend on the stake value which is calculated as cost per line x number of lines available, for the specific promotion or game subject to that promotion, as specified in the applicable significant terms. The number of spins awarded will be multiplied by the stake value derived from the particular promotion or game played. 

All bonuses will be subject to successful verification of your identity (Name, Address and Date of Birth). No bonuses can be used until the process is complete.

Bonuses will be added to your Bonus Credit Account. All bonuses are subject to the Bonus Wagering Requirement and specific game stake contribution of 100% up to £5. Winnings arising out of Bonus Credit will also be credited to your Bonus Credit Account. Once your Bonus Credit Wagering Requirement Balance is £0, any remaining Bonus Credit will automatically be transferred as winnings to your Cashable Credit Account.

When you download a game with a free bonus attached, the bonus can be claimed only once. There will be no bonuses for subsequent downloads of the same game by you.

You may receive regular updates by text message advising you of bonuses received depending on your account settings.

From time to time, we may offer bonuses that, if not used, expire after a certain time period. Please note that if the bonus is not used within this time period, it will disappear from your Account.

53. We reserve the right to close your Account or remove your bonus facility if you are abusing our bonus promotions. Examples of abuse include, but are not limited to:
   1. Evidence of a series of bets being placed by a Player, or a group of Players, which, due to a deposit bonus or other promotional offer, results in guaranteed wins;

   2. Evidence of collusion between Players in connection with our casino games;

   3. Abuse of the Refer a Friend Bonus by, for example, creating duplicate accounts or purchasing a mobile phone database and using those phone numbers to create accounts; and/or

   4. The same Player opening more than one Account with us in order to benefit from New Player or other bonuses.

   5. Withdrawing a qualifying deposit after bonus has been awarded.

54. Subject to clauses 95 and 96 below, if your Account is closed due to abuse of bonus promotions, you may lose any amounts deposited and may not be entitled to withdraw any amounts from your Account.

If you are a new Player, upon your first two deposits of at least £10 you may be awarded up to 100 free spins via our feature/lobby game.

If not used, Free Spins will expire within 3 days of you having received them.

Winnings from promotional free spins will be added to your Bonus Credit and will be subject to the Bonus Credit Wagering Requirement. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will be transferred as winnings to your Cashable Credit account subject to any maximum reward or fair usage terms.

At time’s we may choose to provide games with individual jackpot prizes. This will be made clear within the information available on the game’s information page in this instance.

This Jackpot will be shared between all the games with the Mega Jackpot Icon. The Mega Jackpot Promotional Pot System is available on any stake on any of these games.

During any spin the Progressive Mega Jackpot can be triggered by achieving Five Jackpot symbols on an active win line on a Five Reel game, or by achieving Three Jackpot symbols on an active win line on a Three Reel game.

The Progressive Mega Jackpot is available on any bet on any game with the Mega Jackpot Icon, with 0.025% of any bet being split evenly between the Progressive Mega Jackpot and the Reserve pot.

The Mega Jackpot seed value is £100,000 and will continue rising until it is won.

When the Jackpot is won in any of the participating games, it is reset to the value of 50% of reserve value or 100% of the seed value, whichever is higher.

Simultaneous wins can occur, if another player wins the progressive Jackpot, then a notification to this effect would occur BEFORE the current player was awarded the Jackpot.